Animal Hospital Veterinary Blog Articles

Upselling your veterinary customers and increasing your profit margins.

veterinarian and dog

Are you a veterinarian working in an animal hospital? First of all, congratulations! You are one of the few people who can spend their time with animals and make good money at it. Many veterinarians become frantic when they learn that the majority of their patients skip out on additional services. If this is happening, you should understand that there is nothing wrong with you or your team. It’s just that most owners just don’t know what they should buy to keep their pets healthy and happy.

To help other veterinarians, we will share the customer’s mindset. Most of them just come for vaccinations or other routine procedures, because it takes less than 30 minutes and doesn’t cost much. However, if you want them to spend more money, you should start by recommending additional services (vaccinations and de-wormers aside). However, make sure that your patients don’t go overboard with their purchases as a result of impulse buying. So instead of saying “buy everything!”, say the following:

“Hi, I’m Dr. ABC and I’ll be looking after your dog today. We recommend Routine Health Screening once a year in case we find something early and effective before it becomes serious, just like with humans. Our vet tech will take care of this for you right away!”

You can then move on to the next customer waiting to avoid overwhelming them. While you can work on one patient at a time make sure you follow through and recommend the services and products that will be more likely to lead to a sale.

It’s important for every vet to understand the mindset of their customers. Do not go overboard with recommendations because this might overwhelm your patients, but focus on selling the services and products that will be most likely to lead to a sale. If you do it properly, you’ll see a significant increase in your income.

About the VET Marketing Agency (VMA)

The VET Marketing Agency (VMA) is a premier provider of digital marketing and social media engagement services to the veterinary animal hospital industry. We offer veterinarians ways to grow their businesses through strategic consultation and a suite of a-la-carte digital marketing services. 

VMA services include veterinary custom website design, veterinary search engine optimization, veterinary paid advertising programs, social media marketing, engagement services for animal hospitals, and 24/7 reputation management services for veterinarians.

We are a family-owned business located in New Jersey and unlike our competitors, we exclusively support the veterinary industry. The VMA is a certified Google Partner and a member of the Veterinary Hospital Managers Association (VHMA) and also a member of the Independent Veterinary Practitioners Association (IVPA).

Contact us to find out more, visit or call (800) 609-7657 ext. 700.


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